Who Handles Returns and Defective Products?
All product-related issues — including returns, refunds, exchanges, and defective products — are handled exclusively by Amazon.
Ceremoria is a brand website only. We do not stock inventory, process orders, or handle logistics. Amazon is the sole retailer and fulfillment partner for all Ceremoria products.
How to Return a Ceremoria Product
Step 1: Go to Amazon
Log in to your Amazon account and navigate to Your Orders.
Step 2: Find Your Order
Locate your Ceremoria product order and click Return or Replace Items.
Step 3: Follow Amazon's Process
Amazon will guide you through:
- Selecting a return reason
- Choosing a refund method
- Printing a return label (if applicable)
Return Windows by Marketplace
| Marketplace | Return Window |
|---|---|
| Amazon.com (US) | 30 days from delivery |
| Amazon.co.uk (UK) | 30 days from delivery |
| Amazon.ca (Canada) | 30 days from delivery |
For full details, refer to your local Amazon return policy:
Defective or Damaged Products
If you receive a defective, damaged, or incorrect Ceremoria product:
-
Contact Amazon Customer Service first. They are equipped to handle
replacements, refunds, and logistics issues immediately.
- US: Amazon Customer Service
- UK: Amazon Customer Service
- Canada: Amazon Customer Service
- If Amazon cannot resolve your issue, you may contact us at contact@ceremoria.net with your Amazon order number and a description of the problem. We will do our best to assist by coordinating with Amazon on your behalf, but we cannot process refunds or replacements directly.
What Ceremoria CAN Help With
- Questions about product features, materials, or design
- Brand inquiries and partnership opportunities
- Feedback and suggestions for product improvement
- Media and press inquiries
What Ceremoria CANNOT Help With
- Processing refunds or replacements
- Tracking shipments
- Handling return logistics
- Resolving payment issues
- Addressing delivery problems
For all of the above, please contact Amazon Customer Service directly.